Tender Retail is dedicated to providing the industry standard in functionality with our Merchant Connect applications. A large part of that mission entails an enterprisewide commitment to developing innovative, durable solutions that let merchants take full advantage of new transaction processing opportunities as soon as they enter the marketplace. The enhancements presented here — available for Merchant Connect Multi (MCM) – are just the latest in the evolution of a platform that has become the industry leader through decades of continuous improvement. Rest assured, whatever developments the future brings, Tender Retail’s Merchant Connect products have the robust, stable architecture necessary to ensure that our customers remain at the forefront in security and customer service.

Contactless Payment

Merchants looking to build their brand image, increase ticket size and drive throughput can now take full advantage of one of the most revolutionary benefits of RFID-enabled cards – the ability to have customers tap or wave their card at a card reader and speed through the payment process. Tender Retail’s Contactless Payment enhancement is the simple, cost-effective way to realize these benefits without the expense of major system upgrades. Specifically designed to handle the demands of high volume locations with frequent low ticket transactions, Contactless Payment is a simple add-on to Merchant Connect Multi that utilizes an RFID-driven reader to handle contactless transactions while still operating on an existing magnetic stripe infrastructure.

More Benefits for Merchants

• Customers retain their card: Say goodbye to time-consuming magnetic stripe card transactions
• Line-ups disappear: No more fishing for change, fumbling for signatures or waiting for PIN entry
• Incremental sales rise: Studies show that people paying by card tend to purchase more than those paying with cash
• Loyalty increases: Enhance your image while providing cutting-edge convenience and service
• Built-in security: Contactless cards use a dynamic data authentication process that instantly validates acceptability. Plus, less card handling means less opportunity for skimming and identity theft

 Contactless is perfectly suited to high-volume service and retail environments:

• Gas stations
• Quick service restaurants
• Theaters
• Convenience stores
• Parking & transit services
• Drug or grocery stores
• Newsstands

EMV (Chip and PIN)

The adoption of chip-embedded credit and debit cards (also known as Chip and PIN) over traditional magnetic stripe cards opens up a whole new world of security and convenience benefits for Canadian merchants and consumers alike. However, complete compliance with the stringent requirements needed for EMV accreditation can provide a hurdle for many merchants.

Tender Retail’s EMV enhancement – available as an easily integrated option for Merchant Connect Multi – takes care of all that. Fully certified as compliant with both EMVCo and PCI standards, it’s essential for Canadian merchants looking for a fast, affordable and complete launch to the next level of fraud prevention and customer satisfaction. Regardless of volume or infrastructure, every merchant can realize the benefits of Tender Retail’s EMV integration:

• Increased fraud protection
• Reduced liability for chargebacks
• Greater operational efficiency – no more receipts or receipt storage to verify signatures
• Faster customer throughput means increased loyalty and satisfaction
• Global compatibility – essential for any merchant visited by international tourists
• Secure transactions at offline or unattended locations
• Opens the door for a future of wireless terminals
•  

Mobile Receipting

Mobile phone penetration and text messaging in Canada are increasing at an exponential rate. According to a Reuters survey, more than 70% of respondents would elect to have digital receipts sent directly to their mobile phone if merchants offered the option. The main reasons cited include negating the environmental impact of printed receipts and the convenience of storing and accessing transaction details digitally.

Tender Retail’s innovative Mobile Receipts enhancement is the seamless, easy-to-integrate solution that allows merchants to realize the full benefits of this shift in consumer behavior. A simple add-on for Merchant Connect Multi (MCM), it sends an official SMS record of the transaction details if the customer enters their mobile phone number into the PIN pad during the transaction. It’s a vital new tool for forward-thinking retailers looking to build their corporate image while increasing customer satisfaction.